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athenaOne database maintenance: March 30 at 2 a.m. ET

Mon, 30 Mar 2026 06:00:00 -0400

The Maintenance window is now closed.

athenaOne database maintenance: March 30 at 2 a.m. ET

Mon, 30 Mar 2026 02:00:00 -0400

We’ll perform routine maintenance on your athenaOne database on March 30, from 2-6 a.m. ET. During this time, you may experience brief delays in the delivery of some scheduled reports. You’ll still have access to the rest of athenaOne and its functions.  

If you experience issues outside the maintenance window, please create a case by navigating in athenaOne to Support > Success Community > Contact Client Support Center.

athenaOne database maintenance: March 29 at 1 a.m. ET

Sun, 29 Mar 2026 04:39:00 -0400

The Maintenance is completed , so closing the status page as completed .

athenaOne database maintenance: March 29 at 1 a.m. ET

Sun, 29 Mar 2026 01:00:00 -0400

We’ll perform routine maintenance on your athenaOne database on March 29, from 1-6 a.m. ET. During this time, you may experience brief delays in the delivery of some scheduled reports. You’ll still have access to the rest of athenaOne and its functions.  

If you experience issues outside the maintenance window, please create a case by navigating in athenaOne to Support > Success Community > Contact Client Support Center.

athenaOne Sales Demo Support Environment maintenance: March 28 at 11 p.m. ET

Sun, 29 Mar 2026 01:00:00 -0400

The Maintenance window is now closed.

athenaOne Sales Demo Support Environment maintenance: March 28 at 11 p.m. ET

Sat, 28 Mar 2026 23:00:00 -0400

We’ll perform maintenance on the athenaOne Sales Demo Support Environment beginning March 28 at 11 p.m. ET and ending at 1 a.m. on March 29. During this downtime, users will not be able to log in to the respective environment. You’ll still have access to the rest of athenaOne and its functions.

If you experience issues outside the maintenance window, please create a case by navigating in athenaOne to Support > Success Community > Contact Client Support Center.

Network firewall maintenance: March 28 at 2 a.m. ET

Sat, 28 Mar 2026 06:00:00 -0400

The Maintenance window is now closed.

Network firewall maintenance: March 28 at 2 a.m. ET

Sat, 28 Mar 2026 02:00:00 -0400

We’ll perform routine maintenance on our firewall on March 28, from 2-6 a.m. ET. During this time, you may experience brief disruptions. You’ll still have access to the rest of athenaOne and its functions.

If you experience issues outside the maintenance window, please create a case by navigating in athenaOne to Support > Success Community > Contact Client Support Center.

Preview Support Environment maintenance March 26 at 11 p.m. ET

Fri, 27 Mar 2026 01:00:00 -0400

The Maintenance window is now closed.

Preview Support Environment maintenance March 26 at 11 p.m. ET

Thu, 26 Mar 2026 23:00:00 -0400

We’ll perform maintenance on the athenaOne Preview Support Environment beginning March 26 at 11 p.m. ET and ending on March 27 at 1 a.m. ET. During this downtime, users will not be able to log in to the respective environment. You’ll still have access to the rest of athenaOne and its functions.

If you experience issues outside the maintenance window, please create a case by navigating in athenaOne to Support > Success Community > Contact Client Support Center.

athenaOne Client Train Support Environment maintenance March 25 at 11 p.m. ET

Thu, 26 Mar 2026 01:00:00 -0400

The Maintenance window is now closed.

athenaOne Client Train Support Environment maintenance March 25 at 11 p.m. ET

Wed, 25 Mar 2026 23:00:00 -0400

We’ll perform maintenance on the athenaOne Client Train Support Environment beginning March 25, at 11 p.m. ET and ending at 1 a.m. ET on March 26. During this downtime, users will not be able to log in to the respective environment. You’ll still have access to the rest of athenaOne and its functions.

If you experience issues outside the maintenance window, please create a case by navigating in athenaOne to Support > Success Community > Contact Client Support Center.

athenaOne database maintenance: March 23 at 2 a.m. ET

Mon, 23 Mar 2026 06:00:00 -0400

The Maintenance window is now closed.

athenaOne database maintenance: March 23 at 2 a.m. ET

Mon, 23 Mar 2026 02:00:00 -0400

We’ll perform routine maintenance on your athenaOne database on March 23, from 2-6 a.m. ET. During this time, you may experience brief delays in the delivery of some scheduled reports. You’ll still have access to the rest of athenaOne and its functions.  

If you experience issues outside the maintenance window, please create a case by navigating in athenaOne to Support > Success Community > Contact Client Support Center.

VPN maintenance: March 15 at 2 a.m. ET

Sun, 15 Mar 2026 06:00:00 -0400

The Maintenance window is now closed.

VPN maintenance: March 15 at 2 a.m. ET

Sun, 15 Mar 2026 02:00:00 -0400

We’ll perform routine maintenance on athenaOne VPN on March 15, from 2-6 a.m. ET. You may experience brief disruptions on VPN integration activity. You’ll still have access to athenaOne. We’ll monitor activity during and after the maintenance window and will respond accordingly.

The maintenance window is finished, but my integration connectivity is still impacted

Should you experience any issues with your VPN integrations, please first attempt to send traffic to ensure the tunnel attempts to re-establish and come up correctly. If you're still experiencing issues, we recommend that your organization bounces the tunnel on your VPN platform to force this re-establishment to occur.

The above self-service steps did not resolve my issue

Should you continue to experience issues after bouncing the necessary VPN tunnels, please create a support case by navigating in athenaOne to Support > Success Community > Contact Client Support Center > Integration/API > Integration/API Down.

Client Train Support Environment maintenance: March 14 at 10 a.m. ET

Sat, 14 Mar 2026 11:00:00 -0400

The Maintenance window is now closed.

Client Train Support Environment maintenance: March 14 at 10 a.m. ET

Sat, 14 Mar 2026 10:00:00 -0400

We’ll perform routine maintenance on the Client Train Support Environment on March 14, from 10-11 a.m. ET. During this time, you won’t be able to log in to the respective environment. You’ll still have access to the rest of athenaOne and its functions.

If you experience issues outside the maintenance window, please create a case by navigating in athenaOne to Support > Success Community > Contact Client Support Center.

athenaNet Access Issue Alert

Mon, 09 Mar 2026 11:50:00 -0400

We’re pleased to announce the issue affecting athenaNet has been resolved. Thank you for your patience. You should be able to proceed with your work as usual. If you’re still experiencing issues, please let us know by navigating to Support > Create Case or Call > Technical Issues and selecting the appropriate technical issue option. If you’re unable to access athenaNet, please email ServiceDisruption@athenahealth.com and make sure to include your practice ID and any relevant details

athenaNet Access Issue Alert

Mon, 09 Mar 2026 10:45:11 -0400

We are aware of and investigating an issue. The impact is currently undetermined but we are working on it. We will update this post with affected services, soon!