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Recent History

2021-05-06

AthenaNet Performance Issue Alert
e-Prescribing
We’re pleased to announce the issue affecting athenaNet has been resolved. Thank you for your patience. You should be able to proceed with your work as usual. If you’re still experiencing issues, please let us know by navigating to Support > Create Case or Call > Technical Issues and selecting the appropriate technical issue option. If you’re unable to access athenaNet, please email ServiceDisruption@athenahealth.com and make sure to include your practice ID and any relevant details.
  • 2021-05-06 17:06:57 EDT

    We’re still monitoring the issue affecting athenaNet. All indications are athenahealth services are fully operational, but we’re waiting for a period of stability before we consider the issue fully resolved. We appreciate your patience, and we will update you further as soon as we can.

  • 2021-05-06 14:30:26 EDT

    We’ve discovered an issue impacting performance to athenahealth services. We know these issues are disruptive to your work, and we apologize for the inconvenience. We will provide updates as soon as we have more information available. If you’re unable to access athenaNet, please email ServiceDisruption@athenahealth.com and make sure to include your practice ID and any relevant details.

2021-05-04

AthenaNet Performance Issue Alert
Stack 01,Stack 02,Stack 03,Stack 04,Stack 05,Stack 06,Stack 07,Stack 08,Stack 09,Stack 10,Stack 11,Stack 12,Stack 13,Stack 14,Stack 15,Stack 16,Stack 17,Stack 18,Stack 19,Stack 20,Stack 21,Stack 22,Stack 23,Stack 24,Stack 25,Stack 26,Stack 27,Stack 28,Stack 29,Stack 30,Stack 31,Stack 32,Stack 33,Stack 34,Stack 35,Stack 36,Stack 37,Stack 38,Stack 39,Stack 40,Stack 41,Stack 42,Stack 43,Stack 44,Stack 45,Stack 46,Stack 47,Stack 48,Stack 49,Stack 50,Stack 51,Stack 52,Stack 53,Stack 54,Stack 55,Stack 56,Stack 57,Stack 58,Stack 59,Stack 60,Stack 61,Stack 62,Stack 63,Stack 64,Stack 65,Stack 66,Stack 67,Stack 68,Stack 69,Stack 70,Stack 71,Stack 72,Stack 73,Stack 74,Stack 75,Stack 76,Stack 77,Stack 78,Stack 79,Stack 80,Stack 81,Stack 82,Stack 83,Stack 84,Stack 85,Stack 86,Stack 87,Stack 88,Stack 89,Stack 90,Stack 91,Stack 92,Stack 93,Stack 94
We’re pleased to announce the issue affecting athenaNet has been resolved. Thank you for your patience. You should be able to proceed with your work as usual. If you’re still experiencing issues, please let us know by navigating to Support > Create Case or Call > Technical Issues and selecting the appropriate technical issue option. If you’re unable to access athenaNet, please email ServiceDisruption@athenahealth.com and make sure to include your practice ID and any relevant details.
  • 2021-05-04 02:20:40 EDT

    We’ve discovered an issue impacting performance to athenahealth services. We know these issues are disruptive to your work, and we apologize for the inconvenience. We will provide updates as soon as we have more information available. If you’re unable to access athenaNet, please email ServiceDisruption@athenahealth.com and make sure to include your practice ID and any relevant details.

2021-04-30

AthenaNet Performance Issue Alert
SalesDemo,Sandbox
We’re pleased to announce the issue affecting athenaNet has been resolved. Thank you for your patience. You should be able to proceed with your work as usual. If you’re still experiencing issues, please let us know by navigating to Support > Create Case or Call > Technical Issues and selecting the appropriate technical issue option. If you’re unable to access athenaNet, please email ServiceDisruption@athenahealth.com and make sure to include your practice ID and any relevant details.
  • 2021-04-30 09:09:26 EDT

    We’re still monitoring the issue affecting athenaNet. All indications are athenahealth services are fully operational, but we’re waiting for a period of stability before we consider the issue fully resolved. We appreciate your patience, and we will update you further as soon as we can.

  • 2021-04-30 07:38:04 EDT

    We’ve discovered an issue impacting performance to athenahealth services. We know these issues are disruptive to your work, and we apologize for the inconvenience. We will provide updates as soon as we have more information available. If you’re unable to access athenaNet, please email ServiceDisruption@athenahealth.com and make sure to include your practice ID and any relevant details.

2021-04-24

AthenaNet Performance Issue Alert
Stack 25,Stack 26,Stack 27,Stack 28,Stack 29,Stack 30,Stack 31,Stack 32,Stack 33,Stack 34,Stack 35,Stack 36,Stack 49,Stack 50,Stack 51,Stack 53,Stack 54,Stack 55,Stack 62,Stack 63,Stack 64,Stack 74,Stack 75,Stack 76,Stack 77,Stack 78,Stack 79,Stack 92,Stack 93,Stack 94
We’re pleased to announce the issue affecting athenaNet has been resolved. Thank you for your patience. You should be able to proceed with your work as usual. If you’re still experiencing issues, please let us know by navigating to Support > Create Case or Call > Technical Issues and selecting the appropriate technical issue option. If you’re unable to access athenaNet, please email ServiceDisruption@athenahealth.com and make sure to include your practice ID and any relevant details.
  • 2021-04-25 00:28:29 EDT

    We’re still monitoring the issue affecting athenaNet. All indications are athenahealth services are fully operational, but we’re waiting for a period of stability before we consider the issue fully resolved. We appreciate your patience, and we will update you further as soon as we can.

  • 2021-04-24 22:09:24 EDT

    We’ve discovered an issue impacting performance to athenahealth services. We know these issues are disruptive to your work, and we apologize for the inconvenience. We will provide updates as soon as we have more information available. If you’re unable to access athenaNet, please email ServiceDisruption@athenahealth.com and make sure to include your practice ID and any relevant details.

2021-04-23

AthenaNet Performance Issue Alert
Faxing
We’re pleased to announce the issue affecting athenaNet has been resolved. Thank you for your patience. You should be able to proceed with your work as usual. If you’re still experiencing issues, please let us know by navigating to Support > Create Case or Call > Technical Issues and selecting the appropriate technical issue option. If you’re unable to access athenaNet, please email ServiceDisruption@athenahealth.com and make sure to include your practice ID and any relevant details.
  • 2021-04-23 11:08:24 EDT

    We’ve discovered an issue impacting performance to athenahealth services. We know these issues are disruptive to your work, and we apologize for the inconvenience. We will provide updates as soon as we have more information available. If you’re unable to access athenaNet, please email ServiceDisruption@athenahealth.com and make sure to include your practice ID and any relevant details.

2021-04-19

AthenaNet Performance Issue Alert
Stack 02,Stack 03,Stack 04,Stack 05,Stack 06,Stack 07,Stack 08,Stack 09,Stack 10,Stack 11,Stack 12,Stack 13,Stack 14,Stack 15,Stack 16,Stack 17,Stack 18,Stack 19,Stack 20,Stack 21,Stack 22,Stack 23,Stack 24,Stack 37,Stack 38,Stack 39,Stack 40,Stack 41,Stack 42,Stack 43,Stack 44,Stack 45,Stack 46,Stack 47,Stack 48,Stack 56,Stack 57,Stack 58,Stack 59,Stack 60,Stack 61,Stack 65,Stack 66,Stack 67,Stack 68,Stack 69,Stack 70,Stack 71,Stack 72,Stack 73,Stack 80,Stack 81,Stack 82,Stack 83,Stack 84,Stack 85,Stack 86,Stack 87,Stack 88,Stack 89,Stack 90,Stack 91
We’re pleased to announce the issue affecting athenaNet has been resolved. Thank you for your patience. You should be able to proceed with your work as usual. If you’re still experiencing issues, please let us know by navigating to Support > Create Case or Call > Technical Issues and selecting the appropriate technical issue option. If you’re unable to access athenaNet, please email ServiceDisruption@athenahealth.com and make sure to include your practice ID and any relevant details.
  • 2021-04-19 11:59:17 EDT

    We’re still monitoring the issue affecting athenaNet. All indications are athenahealth services are fully operational, but we’re waiting for a period of stability before we consider the issue fully resolved. We appreciate your patience, and we will update you further as soon as we can.

  • 2021-04-19 10:58:38 EDT

    We still have all available teams working to resolve the issue impacting athenaNet. Thank you for your patience. We’ll provide updates as soon as we have more information available.

  • View All
AthenaNet Performance Issue Alert
Credit Card Plus
We’re pleased to announce the issue affecting athenaNet has been resolved. Thank you for your patience. You should be able to proceed with your work as usual. If you’re still experiencing issues, please let us know by navigating to Support > Create Case or Call > Technical Issues and selecting the appropriate technical issue option. If you’re unable to access athenaNet, please email ServiceDisruption@athenahealth.com and make sure to include your practice ID and any relevant details.
  • 2021-04-19 11:57:32 EDT

    We’re still monitoring the issue affecting athenaNet. All indications are athenahealth services are fully operational, but we’re waiting for a period of stability before we consider the issue fully resolved. We appreciate your patience, and we will update you further as soon as we can.

  • 2021-04-19 10:51:01 EDT

    We’ve discovered an issue impacting performance to athenahealth services. We know these issues are disruptive to your work, and we apologize for the inconvenience. We will provide updates as soon as we have more information available. If you’re unable to access athenaNet, please email ServiceDisruption@athenahealth.com and make sure to include your practice ID and any relevant details.

2021-03-31

AthenaNet Patch Deployment
We’re pleased to announce the issue affecting athenaNet has been resolved. Thank you for your patience. You should be able to proceed with your work as usual. If you’re still experiencing issues, please let us know by navigating to Support > Create Case or Call > Technical Issues and selecting the appropriate technical issue option. If you’re unable to access athenaNet, please email ServiceDisruption@athenahealth.com and make sure to include your practice ID and any relevant details.
  • 2021-03-31 14:28:39 EDT

    We've discovered an issue impacting a feature in athenaNet. We are currently deploying an update to address this issue. It is unlikely to impact performance but you may experience intermittent slowness during the update.

2021-03-17

2021-03-13

AthenaNet Performance Issue Alert
Stack 01,Stack 02,Stack 03,Stack 04,Stack 05,Stack 06,Stack 07,Stack 08,Stack 09,Stack 10,Stack 11,Stack 12,Stack 13,Stack 14,Stack 15,Stack 16,Stack 17,Stack 18,Stack 19,Stack 20,Stack 21,Stack 22,Stack 23,Stack 24,Stack 25,Stack 26,Stack 27,Stack 28,Stack 29,Stack 30,Stack 31,Stack 32,Stack 33,Stack 34,Stack 35,Stack 36,Stack 37,Stack 38,Stack 39,Stack 40,Stack 41,Stack 42,Stack 43,Stack 44,Stack 45,Stack 46,Stack 47,Stack 48,Stack 49,Stack 50,Stack 51,Stack 52,Stack 53,Stack 54,Stack 55,Stack 56,Stack 57,Stack 58,Stack 59,Stack 60,Stack 61,Stack 62,Stack 63,Stack 64,Stack 65,Stack 66,Stack 67,Stack 68,Stack 69,Stack 70,Stack 71,Stack 72,Stack 73,Stack 74,Stack 75,Stack 76,Stack 77,Stack 78,Stack 79,Stack 80,Stack 81,Stack 82,Stack 83,Stack 84,Stack 85,Stack 86,Stack 87,Stack 88,Stack 89,Stack 90,Stack 91,Stack 92,Stack 93,Stack 94
We’re pleased to announce the issue affecting athenaNet has been resolved. Thank you for your patience. You should be able to proceed with your work as usual. If you’re still experiencing issues, please let us know by navigating to Support > Create Case or Call > Technical Issues and selecting the appropriate technical issue option. If you’re unable to access athenaNet, please email ServiceDisruption@athenahealth.com and make sure to include your practice ID and any relevant details.
  • 2021-03-13 03:24:39 EST

    We’re still monitoring the issue affecting athenaNet. All indications are athenahealth services are fully operational, but we’re waiting for a period of stability before we consider the issue fully resolved. We appreciate your patience, and we will update you further as soon as we can.

  • 2021-03-13 03:12:34 EST

    We’ve discovered an issue impacting performance to athenahealth services. We know these issues are disruptive to your work, and we apologize for the inconvenience. We will provide updates as soon as we have more information available. If you’re unable to access athenaNet, please email ServiceDisruption@athenahealth.com and make sure to include your practice ID and any relevant details.

2021-03-10

AthenaNet Performance Issue Alert
Interfaces
We’re pleased to announce the issue affecting athenaNet has been resolved. Thank you for your patience. You should be able to proceed with your work as usual. If you’re still experiencing issues, please let us know by navigating to Support > Create Case or Call > Technical Issues and selecting the appropriate technical issue option. If you’re unable to access athenaNet, please email ServiceDisruption@athenahealth.com and make sure to include your practice ID and any relevant details.
  • 2021-03-10 15:35:20 EST

    We still have all available teams working to resolve the issue impacting athenaNet. Thank you for your patience. We’ll provide updates as soon as we have more information available.

  • 2021-03-10 14:27:13 EST

    We’ve discovered an issue impacting performance to athenahealth services. We know these issues are disruptive to your work, and we apologize for the inconvenience. We will provide updates as soon as we have more information available. If you’re unable to access athenaNet, please email ServiceDisruption@athenahealth.com and make sure to include your practice ID and any relevant details.

2021-03-09

AthenaNet Performance Issue Alert
Stack 25,Stack 26,Stack 27,Stack 28,Stack 29,Stack 30,Stack 31,Stack 32,Stack 33,Stack 34,Stack 35,Stack 36,Stack 49,Stack 50,Stack 51,Stack 53,Stack 54,Stack 55,Stack 62,Stack 63,Stack 64,Stack 74,Stack 75,Stack 76,Stack 77,Stack 78,Stack 79,Stack 92,Stack 93,Stack 94,Faxing,Printing,Interfaces,Clinicals Documents,Automated messaging
We’re pleased to announce the issue affecting athenaNet has been resolved. Thank you for your patience. You should be able to proceed with your work as usual. If you’re still experiencing issues, please let us know by navigating to Support > Create Case or Call > Technical Issues and selecting the appropriate technical issue option. If you’re unable to access athenaNet, please email ServiceDisruption@athenahealth.com and make sure to include your practice ID and any relevant details.
  • 2021-03-09 17:06:09 EST

    We’re still monitoring the issue affecting athenaNet. All indications are athenahealth services are fully operational, but we’re waiting for a period of stability before we consider the issue fully resolved. We appreciate your patience, and we will update you further as soon as we can.

  • 2021-03-09 16:36:44 EST

    We still have all available teams working to resolve the issue impacting athenaNet. Thank you for your patience. We’ll provide updates as soon as we have more information available.

  • View All
2021-03-05

AthenaNet Patch Deployment
We’re pleased to announce the issue affecting athenaNet has been resolved. Thank you for your patience. You should be able to proceed with your work as usual. If you’re still experiencing issues, please let us know by navigating to Support Technical Issues and selecting the appropriate technical issue option. If you’re unable to access athenaNet, please email ServiceDisruption@athenahealth.com and make sure to include your practice ID and any relevant details.
  • 2021-03-05 08:56:17 EST

    We've discovered an issue impacting a feature in athenaNet. We are currently deploying an update to address this issue. It is unlikely to impact performance but you may experience intermittent slowness during the update.

2021-02-22

AthenaNet Performance Issue Alert
Printing
We’re pleased to announce the issue affecting athenaNet has been resolved. Thank you for your patience. You should be able to proceed with your work as usual. If you’re still experiencing issues, please let us know by navigating to Support > Create Case or Call > Technical Issues and selecting the appropriate technical issue option. If you’re unable to access athenaNet, please email ServiceDisruption@athenahealth.com and make sure to include your practice ID and any relevant details.
  • 2021-02-22 03:42:07 EST

    We’re still monitoring the issue affecting athenaNet. All indications are athenahealth services are fully operational, but we’re waiting for a period of stability before we consider the issue fully resolved. We appreciate your patience, and we will update you further as soon as we can.

  • 2021-02-22 03:26:28 EST

    We’ve discovered an issue impacting performance to athenahealth services. We know these issues are disruptive to your work, and we apologize for the inconvenience. We will provide updates as soon as we have more information available. If you’re unable to access athenaNet, please email ServiceDisruption@athenahealth.com and make sure to include your practice ID and any relevant details.

2021-02-18

AthenaNet Performance Issue Alert
Sandbox
We’re pleased to announce the issue affecting athenaNet has been resolved. Thank you for your patience. You should be able to proceed with your work as usual. If you’re still experiencing issues, please let us know by navigating to Support > Create Case or Call > Technical Issues and selecting the appropriate technical issue option. If you’re unable to access athenaNet, please email ServiceDisruption@athenahealth.com and make sure to include your practice ID and any relevant details.
  • 2021-02-18 07:29:04 EST

    We’re still monitoring the issue affecting athenaNet. All indications are athenahealth services are fully operational, but we’re waiting for a period of stability before we consider the issue fully resolved. We appreciate your patience, and we will update you further as soon as we can.

  • 2021-02-18 07:20:20 EST

    We’ve discovered an issue impacting performance to athenahealth services. We know these issues are disruptive to your work, and we apologize for the inconvenience. We will provide updates as soon as we have more information available. If you’re unable to access athenaNet, please email ServiceDisruption@athenahealth.com and make sure to include your practice ID and any relevant details.

2021-02-17

AthenaNet Performance Issue Alert
SalesDemo
We’re pleased to announce the issue affecting athenaNet has been resolved. Thank you for your patience. You should be able to proceed with your work as usual. If you’re still experiencing issues, please let us know by navigating to Support > Create Case or Call > Technical Issues and selecting the appropriate technical issue option. If you’re unable to access athenaNet, please email ServiceDisruption@athenahealth.com and make sure to include your practice ID and any relevant details.
  • 2021-02-17 18:12:16 EST

    We’re still monitoring the issue affecting athenaNet. All indications are athenahealth services are fully operational, but we’re waiting for a period of stability before we consider the issue fully resolved. We appreciate your patience, and we will update you further as soon as we can.

  • 2021-02-17 14:09:50 EST

    We’ve discovered an issue impacting performance to athenahealth services. We know these issues are disruptive to your work, and we apologize for the inconvenience. We will provide updates as soon as we have more information available. If you’re unable to access athenaNet, please email ServiceDisruption@athenahealth.com and make sure to include your practice ID and any relevant details.

2021-02-16

AthenaNet Access Issue Alert
Stack 65
We’re pleased to announce the issue affecting athenaNet has been resolved. Thank you for your patience. You should be able to proceed with your work as usual. If you’re still experiencing issues, please let us know by navigating to Support > Create Case or Call > Technical Issues and selecting the appropriate technical issue option. If you’re unable to access athenaNet, please email ServiceDisruption@athenahealth.com and make sure to include your practice ID and any relevant details.
  • 2021-02-16 10:09:47 EST

    We’ve discovered an issue impacting access to athenahealth services. We know these issues are disruptive to your work, and we apologize for the inconvenience. We will provide updates as soon as we have more information available. If you’re unable to access athenaNet, please email ServiceDisruption@athenahealth.com and make sure to include your practice ID and any relevant details.

2021-02-10

AthenaNet Access Issue Alert
APIs
We’re pleased to announce the issue affecting athenaNet has been resolved. Thank you for your patience. You should be able to proceed with your work as usual. If you’re still experiencing issues, please let us know by navigating to Support > Create Case or Call > Technical Issues and selecting the appropriate technical issue option. If you’re unable to access athenaNet, please email ServiceDisruption@athenahealth.com and make sure to include your practice ID and any relevant details.
  • 2021-02-10 19:19:32 EST

    We’re still monitoring the issue affecting athenaNet. All indications are athenahealth services are fully operational, but we’re waiting for a period of stability before we consider the issue fully resolved. We appreciate your patience, and we will update you further as soon as we can.

  • 2021-02-10 18:34:23 EST

    We’ve discovered an issue impacting access to athenahealth services. We know these issues are disruptive to your work, and we apologize for the inconvenience. We will provide updates as soon as we have more information available. If you’re unable to access athenaNet, please email ServiceDisruption@athenahealth.com and make sure to include your practice ID and any relevant details.

AthenaNet Access Issue Alert
Stack 50
We’re pleased to announce the issue affecting athenaNet has been resolved. Thank you for your patience. You should be able to proceed with your work as usual. If you’re still experiencing issues, please let us know by navigating to Support > Create Case or Call > Technical Issues and selecting the appropriate technical issue option. If you’re unable to access athenaNet, please email ServiceDisruption@athenahealth.com and make sure to include your practice ID and any relevant details.
  • 2021-02-10 11:10:34 EST

    We’re still monitoring the issue affecting athenaNet. All indications are athenahealth services are fully operational, but we’re waiting for a period of stability before we consider the issue fully resolved. We appreciate your patience, and we will update you further as soon as we can.

  • 2021-02-10 10:09:16 EST

    We’ve discovered an issue impacting access to athenahealth services. We know these issues are disruptive to your work, and we apologize for the inconvenience. We will provide updates as soon as we have more information available. If you’re unable to access athenaNet, please email ServiceDisruption@athenahealth.com and make sure to include your practice ID and any relevant details.

AthenaNet Patch Deployment
We’re pleased to announce the issue affecting athenaNet has been resolved. Thank you for your patience. You should be able to proceed with your work as usual. If you’re still experiencing issues, please let us know by navigating to Support > Create Case or Call > Technical Issues and selecting the appropriate technical issue option. If you’re unable to access athenaNet, please email ServiceDisruption@athenahealth.com and make sure to include your practice ID and any relevant details.
  • 2021-02-10 06:43:46 EST

    We’re still monitoring the issue affecting athenaNet. All indications are athenahealth services are fully operational, but we’re waiting for a period of stability before we consider the issue fully resolved. We appreciate your patience, and we will update you further as soon as we can.

  • 2021-02-10 04:12:34 EST

    We've discovered an issue impacting a feature in athenaNet. We are currently deploying an update to address this issue. It is unlikely to impact performance but you may experience intermittent slowness during the update.

2021-02-09

AthenaNet Performance Issue Alert
Interfaces
We’re pleased to announce the issue affecting athenaNet has been resolved. Thank you for your patience. You should be able to proceed with your work as usual. If you’re still experiencing issues, please let us know by navigating to Support > Create Case or Call > Technical Issues and selecting the appropriate technical issue option. If you’re unable to access athenaNet, please email ServiceDisruption@athenahealth.com and make sure to include your practice ID and any relevant details.
  • 2021-02-10 07:31:34 EST

    We’re still monitoring the issue affecting athenaNet. All indications are athenahealth services are fully operational, but we’re waiting for a period of stability before we consider the issue fully resolved. We appreciate your patience, and we will update you further as soon as we can.

  • 2021-02-10 03:19:27 EST

    We still have all available teams working to resolve the issue impacting athenaNet. Thank you for your patience. We’ll provide updates as soon as we have more information available.

  • View All
2021-02-05

AthenaNet Performance Issue Alert
Patient portal
We’re pleased to announce the issue affecting athenaNet has been resolved. Thank you for your patience. You should be able to proceed with your work as usual. If you’re still experiencing issues, please let us know by navigating to Support > Create Case or Call > Technical Issues and selecting the appropriate technical issue option. If you’re unable to access athenaNet, please email ServiceDisruption@athenahealth.com and make sure to include your practice ID and any relevant details.
  • 2021-02-05 20:01:59 EST

    We’re still monitoring the issue affecting athenaNet. All indications are athenahealth services are fully operational, but we’re waiting for a period of stability before we consider the issue fully resolved. We appreciate your patience, and we will update you further as soon as we can.

  • 2021-02-05 17:35:18 EST

    We’ve discovered an issue impacting performance to athenahealth services. We know these issues are disruptive to your work, and we apologize for the inconvenience. We will provide updates as soon as we have more information available. If you’re unable to access athenaNet, please email ServiceDisruption@athenahealth.com and make sure to include your practice ID and any relevant details.

2021-02-01

AthenaNet Performance Issue Alert
Credit Card Plus
We’re pleased to announce the issue affecting athenaNet has been resolved. Thank you for your patience. You should be able to proceed with your work as usual. If you’re still experiencing issues, please let us know by navigating to Support > Create Case or Call > Technical Issues and selecting the appropriate technical issue option. If you’re unable to access athenaNet, please email ServiceDisruption@athenahealth.com and make sure to include your practice ID and any relevant details.
  • 2021-02-01 12:58:23 EST

    We’re still monitoring the issue affecting athenaNet. All indications are athenahealth services are fully operational, but we’re waiting for a period of stability before we consider the issue fully resolved. We appreciate your patience, and we will update you further as soon as we can.

  • 2021-02-01 11:21:12 EST

    We’ve discovered an issue impacting performance to athenahealth services. We know these issues are disruptive to your work, and we apologize for the inconvenience. We will provide updates as soon as we have more information available. If you’re unable to access athenaNet, please email ServiceDisruption@athenahealth.com and make sure to include your practice ID and any relevant details.